The Mazdurr model
Mazdurr is built in Britain on a deliberate recipe: European trust in the foundations, American scale in the machinery, and the hunger of Asia's great service economies in the pace. This page sets out what each of those means in practice. Every claim on it describes something the platform actually does.
Why borrow from three places
Most British trades sites sell leads: a homeowner's details, sold to several traders at once, who then race to ring first. It scales, but it scales the wrong thing. We wanted a platform where trust is the product, software does the heavy lifting, and speed is a habit rather than a promise. No one region is best at all three. Europe is best at trust, America is best at scale, and the great service economies of Asia are best at hunger. So the model takes each discipline from where it is strongest and applies all three to one job in one country.
European trust: the foundations
Customers here rightly expect protection, privacy and a straight answer, and the platform is built to those expectations rather than around them.
- Your postcode is shown to traders as a district, such as B1, until you accept a quote. Phone numbers, addresses and tax references are encrypted where they are stored.
- A trader's public page is off until they switch it on, and everything on it is measured, not claimed: work signed off, real response times, and checks that are in date.
- Every job builds a dated record, and either side can produce it at any time as an evidence pack.
- Money for a stage is held by Stripe before the stage starts and released when you sign it off. Mazdurr never holds your money itself.
- Your rights under the Consumer Rights Act 2015 are untouched, and the terms say so in plain words.
American scale: the machinery
The best American platforms grow by making software do the work that would otherwise need a sales floor. Mazdurr runs the same way.
- Jobs are routed, not posted to a board. A ladder offers each job to the best matched traders first and widens on a clock, with no dispatcher behind it.
- A trader's rate card can price and claim a job in one tap.
- Landlords and letting agents set themselves up without speaking to a salesperson, and work an organisation sends carries no trader commission at all.
- The ranking that decides who is offered work first is published in the app, and it cannot be bought. Position, badges and leads are not for sale, to anyone, at any price.
- The back office does the CIS arithmetic on a trader's own jobs, on labour only, the way HMRC does it.
The result is a cost per job that falls as the platform grows, which is what lets a trader keep 95% of a job and pay nothing until it is signed off.
Asian hunger: the pace
In the strongest service economies of Asia, speed is not a boast, it is the standard, and being slow costs you the customer. Mazdurr holds traders, and itself, to that standard.
- Every offer of work carries a clock. An emergency gives the best matched traders ten minutes to answer before the job widens; work needed this week gives fifteen; planned work gives an hour.
- Going quiet costs position. Letting the clock run out repeatedly moves a trader down the order in which work is offered, and answering promptly moves them back up.
- Quoting closes at five, so a customer compares a shortlist in one sitting instead of fielding calls for a week.
- How fast a trader answered your job, not just jobs in general, is shown on their quote.
Where this runs
The service is for the United Kingdom today: UK postcodes, UK consumer law, CIS, Gas Safe and the rest of it, done properly rather than approximately. The ambition behind it is European. The model travels because nothing in it is a local trick: trust, scale and hunger read the same in any language.
Hold us to it
This page is not a mission statement. It is a description of the machine, and if something here stops being true the record will show it, because the record is the product.
Post a job, or read the terms and the privacy notice.